Even It Up!

Shifting the balance for jobseekers

Archive for the ‘recruitment companies’ Category

It’s about the people, stupid!

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Even It Up! gets quite a bit of criticism from recruiters.  Surely not, we hear our supporters say; how can this be?  The criticism comes from two main areas 1) we aren’t recruiters and 2) we’re too negative.

Before we address these criticisms, how about we get back to basics?  How about we think about the purpose of recruitment: what it’s actually for.   We’ll go to our friend the internet for this, and offer a selection of definitions for your perusal.

Definition #1 (from Business Dictionary) Recruitment is the process of identifying and hiring best-qualified candidate (from within or outside of an organisation) for a job vacancy, in a most timely and cost effective manner.

Definition #2 (from BNet) the activity of employing workers to fill vacancies or enrolling new members. Employment recruitment is composed of several stages: verifying that a vacancy exists; drawing up a job specification; finding candidates; selecting them by interviewing and other means such as conducting a psychometric test; and making a job offer. Effective recruitment is important in achieving high organizational performance and minimizing labor turnover. Employees may be recruited either externally or internally.

Definition #3 (from eHow) Recruitment and selection refers to the chain and sequence of activities pertaining to recruitment and selection of employable candidates and job seekers for an organization. Every enterprise, business, start-up and entrepreneurial firm has some well-defined employment and recruitment policies and hiring procedures. The HR department of large organizations, businesses government offices and multilateral organizations are generally vested with the responsibilities of employee recruitment and selection.

If we collate these definitions, it would be fair to say that recruitment is about the processes and systems that ensure the organisation puts the best possible person into a vacant job position so that the organisation is able to perform at optimum level.

There are three parts to this equation.  Firstly, there have to be the “best possible people” who can be recruited; secondly, there have to be vacant jobs that require filling; and thirdly organisations have optimum processes and systems in place in order to do the recruiting.

From a jobseeker’s point of view there is generally some work required on their part to ensure they are “the best” and can seamlessly integrate with the organisation’s recruitment systems and process.  The onus is usually on the jobseeker to acquire the necessary skills (communication, computer etc.), qualifications (degrees, diplomas, trade certificates etc.) and experience (work, volunteering etc.) to ensure they can meet the organisation’s requirements.   Often the jobseeker will keep “skilling up” to improve their career prospects and keep being “the best”.  The jobseeker, therefore, fulfills their part of the recruitment bargain*.

So, from an organisation’s perspective, it should be a very simple process to ensure that the best possible person wins the vacant position.  If only that were true, because the organisation, in its efforts to minimise risk** puts barriers and obstacles in the jobseeker’s way (and anyone who reads this blog and has visited the Even It Up! website knows very well what these are.  If you are new, here is an example).  The organisation, in effect, is not fulfilling their part of the bargain! And, interestingly, this is projected onto the the jobseeker,  who is then seen to have “failed” in some way.

Now: to get back to address our critics.  We are not recruiters, but we have been a part of the recruitment process.  We have collected the necessary skills, qualifications and experience.  We have jumped through all the hoops you require us to.  And still we come up short.  We are too this, or not enough of that … you get the picture.  And it’s not a case of sour grapes.  We have applied for roles, not won them, and can still speak highly of the organisation involved (sadly, not many!).  Treating jobseekers fairly and respectfully is a wonderful (and strategically clever) way to manage your brand.

And it’s the very fact that we’ve had recruitment “done to us” that entitles Even It Up! to be negative.  And we are not going to change this position in a hurry because recruitment is broken, and it needs to be fixed.  And by that we don’t  mean just getting rid of all those awful recruitment companies who operate on an old school sales model, rather than a knowledge economy talent model.

We need organisations to fulfill their part of the bargain and make it easy to actually hire the best person for the job.  Not the person who will argue the least, or has the WASP surname, or who is the easiest to manage, or is the youngest and therefore most likely to stay, or who the panel chair would like to bonk, or who kisses up to the recruitment consultant.  We expect our organisations to actually be diverse and live up to the promise of employer branding, not simply talk about it using empty rhetoric.

There is a wonderful old saying that can be directly applied to recruitment: you can put as many candles as you like into a pile of crap and it still doesn’t make it a birthday cake.  Our being positive about recruitment won’t make it so.  It’s only by saying that it is broken that we can truly think about how it can be fixed.

* One thing that recruiters hate more than anything else is jobseekers applying for jobs where they don’t have the skills, knowledge or experience, or conversely, too much of it.  It throws the process into chaos!  The internet has highlighted this “deficiency” and many recruiters complain about being swamped by online applications from people who they consider unsuitable.

** Many organisations are risk averse and perceive (and treat) recruitment as a  major risk management operation.

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Jobs for the boys

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More proof that it’s about who you know, particularly if you move in certain circles!

Even It Up! wonders if, before Kim Beazley and Brendan Nelson were appointed to their news jobs, they had to:

  • apply through a recruitment company
  • convince the consultant they were the best person for the job
  • answer copious amounts of selection criteria
  • tailor their CV to the position being applied for
  • have a panel interview or three, where they answered behavioural questions
  • undergo psyhometric testing
  • had their references checked
  • be kept waiting 6-8 weeks for any sort of communication about an outcome?

Clearly not, if the speed with which Brendan was appointed (and how quickly his Wikipedia page was updated*) is any indication!  Clearly, jumping through hoops is only applicable to “normal” people!

Things must be very different at the top end of town!

*Hint: not changing the article in front of  “former” to “a” is a dead giveaway!

Written by evenitup

September 18, 2009 at 9:19 am

Open letter to Minister Emerson from ICT Contractor

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Minister Emerson,

As you are aware your government has implemented measures to acknowledge, strengthen and protect the rights of independent contractors in this country.  This has obviously been prompted by the changing nature of the workplace environment with 20% of that being comprised of independent contractors.  This is a large section of the voting public.  The reality is that the government’s measures have largely been superficial and in the governments interests rather than to the benefit of contractors.  I wish to detail an account which describes how organisations are able to subvert the legislation which strikes at the heart of the problem.

The one organisation in this country that you would expect might honour the legislation of the Fair Work Act and the intent underpinning fairness in the workplace is the Department of Employment and Workplace Relations.  If no other organisation in the country was to accede to the current legislation out of compliance or decency this organisation should be seen as the touch-stone.  However, this is not the case.  I am currently engaged as an independent contractor with the Department.  I am working in the Contracts and Procurement area.  My contract is for a three month term with a three month extension.  This week, on Tuesday, after performing six weeks of the contract I was advised that the Department no longer requires my services and that my final day would be Friday of this week.  The grounds for the termination have oscillated between the branch being under budgetary pressures to a change in direction or a revised need for the work being performed.  When the issue of honouring the contract was discussed I was simply advised that the Department has a contract with a recruitment agency and because there is no notice in that contract then notice would be provided.  It was a simple take it or leave it approach.  The perfect example of the abuse of asymmetric power.

This situation highlights the dire position that many independent contractors are in.  We operate in a “rights free zone”.  Organisations, like the Department of Employment and Workplace Relations, are able to abrogate their responsibilities to people because of the deceptive practice of using a third party to hide behind.  If you are not aware of how this artificial subterfuge works then let me elucidate.  An organisation, like the Department of Employment and Workplace Relations, wants to engage independent contractors.  It wants to do so on terms that suit it and has no intention of honouring any agreement that it enters into, so it goes out to the market and engages with a “panel” of recruitment firms.  The recruitment firms, eager for easy money, sign whatever they need to sign to join the gravy train.  When the Department  requires contractors it goes out to market.  It makes the contractors jump through as many hoops as possible and then engages them to work on site just like employees.  It makes representations to the contractor about the term and nature of the engagement and acts for all intents and purposes as if it is an employer.  When the Department decides that it no longer requires the contractor it simply pulls the rug out from under them.  The contractor has no right to redress the termination of the contract or the conduct of the Department because they don’t have a contract with that organisation.  The Department then steps back and completely abrogates any responsibility for their conduct, pointing at the recruitment firm.  The recruitment firm, who has drafted their contract so that the contractor has no recourse against them simply washes their hands and moves on.  Is this the type of situation that your legislation was supposed to address?  If you think that it has then I am afraid to tell you that you are sorely mistaken.

I have contacted the Fair Work Ombudsman about the matter.  They advise that their jurisdiction does not extend to independent contractors working under an ABN (which is most of them).  They referred me to the Independent contractors hotline. When I contacted them they advised that the Fair Work Act only covers a “narrow” range of “adverse actions” by an employer such as discrimination.  They suggested that as I do not have a contract with the Department then I would need to pursue independent legal action.  So there you have it – the extent of this government’s legislation on the fair work place for independent contractors.

Of course there is the Independent Contractors Act.  Who does the contractor take action against under this legislation?  The Department or the recruitment firm?  Obviously the latter, but what did they do?  They didn’t breach the contract they simply did what they were directed to do by the Department.  And so the subterfuge is perfected.  No one is responsible for their actions and, better still no one is accountable.  Isn’t this the intent of Government?

If you are the Minister for Independent Contractors then I would expect that you would find this situation outrageous.  You might be outraged because of the manifest lack of equity in the situation.  Or you might be outraged because if this is the way that the business environment operates then how can independent contractors rely upon organisations to provide their services?  If we have a business environment that lacks trust then we simply degenerate into an environment where people do what they need to do to protect their interests rather than doing what is right, decent and fair.  The impetus is always for business to make money and paying people is in opposition to that.  It is therefore quite likely that a business (or government) will do whatever they can to not honour agreements.  Hence the government, your government, MUST intervene and have legislation that is effective, because at the moment it is NOT.

I would therefore entreat you to do something to change this situation and stop window dressing with legislation that is ineffective.

Written by evenitup

September 15, 2009 at 10:39 am

Recruitment companies need not apply!

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Even It Up! loves this ad that Parsons Brinckerhoff recently posted on Seek, an excerpt of which is below.  Hot tip: read the sentences in capitals!

Written by evenitup

September 8, 2009 at 5:30 pm

Posted in Recruitment, recruitment companies

Tagged with

Recruitment: show me the money!

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Even It Up! received a this job ad from a supporter.  It seems that Hydrogen Group is looking for recruitment consultant.  While we don’t want tar all recruiters with the same brush, it is clear that helping people is not even on the radar with this particular organisation… it’s all about the cash!

On the bright side, at least they aren’t members of the RCSA!

Written by evenitup

August 27, 2009 at 9:52 am

Update: national enquiry into recruitment

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Further to our post Recruitment: 4 Reasons for a National Enquiry, Even It Up! can let readers know that politicians don’t give two hoots about the plight of jobseekers, other than to spew the usual rhetoric about how important jobs are to the economy etc.

We received this response from Maxine McKew:

Dear Diane,

Maxine has asked me to thank you for your email.  As you are not a constituent she is unable to write to Government Ministers on your behalf and she suggests you may wish to contact them directly.

Prime Minister
The Hon Kevin Rudd MP
PO Box 6022
House of Representatives
Parliament House
Canberra  ACT 2600
(Chief of Staff – Alister Jordan)

The Deputy Prime Minister
The Hon Julia Gillard MP
(same address)
(Chief of Staff – Amanda Lampe)

Kind regards,

Electorate Office Staff
Maxine McKew MP
Member for Bennelong
Parliamentary Secretary for Infrastructure, Transport, Regional Development and Local Government

PO Box 336
Gladesville NSW 1675
Ph 02 9816 5911
Fax 02 9816 5988

Well.  We have written to all mentioned above via email (at the same time we wrote to Maxine, who, it should be noted did not bother to address any of the issues in our original emails), as well as Nick Xenophon and Kate Ellis (our local member).  Not one politician (or person on the payroll) has bothered to respond.  We did call Kate Ellis’ office, and there were promises to follow up.  So far: Nothing, Nada, Zip.

Can’t wait for the next street corner meeting, Kate!

Written by evenitup

August 21, 2009 at 10:24 am

SARA Awards = big fat joke

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Filed under the You’ve Got To Be Kidding! category, Diane Lee received an email yesterday from Entree Recruitment asking her to vote for them in the 2009 SARA Awards.  Given that Diane has only had one (less than satisfactory) interaction with this recruitment company, you have to wonder about the genuineness (as well as rigour and integrity) of such an award.  Even It Up! has already discussed this in a previous post.

The email urging Diane to vote is replicated here (and yes, “valued candidate” was used.  If Diane was that valued, Entree would have used her name!):

Dear valued candidate,

This year Entrée Recruitment has registered for the SEEK Annual Recruitment Awards (the SARAs) in the category of Small Generalist Recruiter. This category caters to recruitment agencies who place candidates and provide recruitment services to clients in a broad range of industries.

“Now in their 7th year, the SARAs are the recruitment industry’s premier popular choice awards. Winners are determined by votes cast by jobseekers – the most qualified people to judge which recruitment agencies are performing exceptionally.

The SARAs aim to recognise and reward the outstanding performance of recruitment agencies in Australia and to give jobseekers a chance to identify and vote for their favourite recruitment agency.”

Please show your support by voting for Entrée Recruitment via the link below!

(Note: there was no signature on this email, simply a link to SARA)

And Diane’s reply is here:

Dear Entree

Why would I vote for you WHEN YOU’VE DONE NOTHING FOR ME!?

In fact, if you want to know what I REALLY think about you, got to www.evenitup.com.au – and you’ll also find the opinions of plenty of other “valued clients” who think recruitment companies are full of glorified sales people on a power kick.

Happy reading!

And Entree’s reply to my reply:

Dear Diane

I am sorry that you feel that way.

Please do not hesitate to contact me should you wish to discuss anything further.

Signed,

Acting General Manager
Entree Recruitment

No wonder Even It Up! has such an issue with the recruitment companies and the recruitment industry in general.  What an apathetic approach to managing their brand! Any business that was serious about their brand would (and should) be making it their business to find out why a “valued candidate” had such a bad experience, and doing everything in their power to fix it.

After all, you never know what reach the “valued candidate” has… !!

Written by evenitup

August 13, 2009 at 12:12 pm