Aero-care’s GM did care…

Or so he said!

An update from our post the the other day:  Even It Up! received this response (via Mr W who made us aware of the issue in the first place) from Aero-Care’s General Manager:

Dear Mr W,

I have been forwarded correspondence from both yourself and Diane Lee.

I apologise for the unacceptable experience you have had with my company.  Their is no excuse for the manner in which your application was handled nor for the tone of the response you received from one of my senior representatives.

Aero-Care does receive an extremely high number of applications for each position that becomes available.  Aero-Care has been fortunate to buck the trend of the economic down turn and is expanding quite rapidly in many parts of Australia.  This expansion has drained our normal recruiting resources and personnel, combined with the recent departure of our Airport Manager (transferred to Alice Springs due to partner posting), J was thrown in the deep end without our normal training for such a task.  J is a good person with a bright future, I take responsibility for putting her into this situation.   Our recruitment process usually positive and has the effect of uplifting people, clearly the execution on this occasion has failed.

Clearly, these values were not demonstrated to you (and others) during your application process in Adelaide.  This matter has been addressed with both J and L – both have expressed regret and disappointment for their behavior and performance.  I will personally review the recruitment processes to prevent others from enduring a similar experience.

Thank you for your candid feedback, it is much appreciated.

Kind regards,

General Manager/Director
Aero-Care Pty Limited

While this is nice, we notice that Mr W was not offered the opportunity of a repeat interview, or reimbursement for the amount of time he invested in this exercise.  Now, that would have been a happy ending!