Even It Up!

Shifting the balance for jobseekers

RCSA: no sign of excellence

with 8 comments

Even It Up! is shaking our collective heads and rolling our collective eyes at the efforts the RCSA is going to to pitch the recruitment industry as honest and ethical.  The Recrutiment and Consulting Service Association (RCSA) has been taking out advertorials in CareerOne liftouts to try and promote the “integrity” of the brand.  It seems like it’s a new communication initiative, and each week they advertorialise about a different topic.  This week (which is why we are blogging because it got us really angry), they chose to discuss how:

Recruitment agencies that have gone through the certification process have thoroughly reviewed operational aspects of their business, such as documentation procedures and mechanisms for feedback… This RCSA initiative sets the benchmark in effectively managing internal systems and in delivering excellent service to clients and candidates, who now have a means of identifying those agencies (there is that word again!) that have gone the extra mile in enhancing their systems through the Service Delivery Standard certification.

Oh, really?

So how does the RCSA explain that most of the recruitment companies that treat candidates with such disrespect (and are named on the Even It Up! website as such) are listed in its member directory? Let’s see, we’ve got Aquent, Hudson, Icon, Locher, McArthur, QPL, Select, Talent International, Westaff… the list goes on!

The question is: do recruitment companies really think jobseekers are that stupid?  You don’t need a Masters degree to work out that something’s wrong with this picture!

At Even It Up!, we believe that the industry knows it’s got a problem, and this is their way of trying to fix it.  You will see more advertising and editorials.  You will see more badging and logos.  But what you won’t see is a genuine effort to really make a difference to the experience of jobseekers.  Not one recruitment company (and we have had them sign up to access The Lowdown) has contacted Even It Up! to see what can be done.

So here’s the challenge RCSA and RCSA Members: if you are serious – really serious! – about improving standards and actually being “excellent”, how about you contact Even It Up! to discuss what’s appearing on our website? And then set some strategies, and then set KPIs/KRAs and then report against them – publicly.  

We would love nothing more than to tell the world that this is being done, so how about it?

Written by evenitup

January 24, 2009 at 8:23 am

8 Responses

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  1. Oh, just out of interest…has anyone seen the enormous full page spread that BUSINESS SA put in today’s “Advertiser.” It goes on to lambast the removal of the old “Work Choices” (good riddance to bad rubbish i say!) and how the removal of these laws is going to make job seeking/job retention, so much harder??? Funnily enough, just to put two and two together, some of the WORST recruitment agencies, (and also some of the BIGGEST) that i have ever had the misfortune to deal with, are also members of Business SA. Hmmmmmmmmmmm me thinks that i am onto something here? Business SA, Primarily looking after the interests of some of the wealthiest employers/organizations in SA and the RCSA, looking after ITS own interests………….interesting…….

    ira zettler

    March 24, 2009 at 6:51 pm

    • We didn’t see that particular piece, but Work Choices was bad policy. Howard got it completely wrong, and is one of the reasons why he is no longer in power. Even It Up! is proud to say it is not a member of Business SA! There is a whole lot of back-scratching going on that we are probably not even aware of. The biggest user of recruitment companies, and the main contributor to their power, is government – local, state and federal. Until governments actually look at their own recruitment practices and start managing the hiring/temp process in house, nothing will change.


      March 25, 2009 at 7:57 am

  2. I have to agree………what does the RCSA actually do besides put in those really annoying, cloying adverts in the career one section of the Advertiser. I read the column last week(?) it had some comments about “the silent treatment” don’t worry lot’s of candidates get treated that way, (or something to that nature?) Hello??? I am sorry, i have worked in human services/customer services/vocational services for the last 24 years and i have NEVER treated any of my clients in this way EVER!!! This crap about only successful candidates being contacted is simply BAD MANNERS and the height of rudeness……..in this day and age you can multi-merge and mass email, 200 email addresses at once……there are dozens of ways of contact potential applicants, it just takes a little bit of organization…..??? I worked alone as a student placement officer for nine months and placed 90 students in placements completely on my own…….i kept in touch and contacted every single student from course through to employment and then i kept in touch with a number after they had gained employment…..i did not belong to a large recruitment firm and only had my laptop and my mobile phone and i managed……..what excuses do recruitment companies have? Also will someone tell me why the average recruitment agency seems to be full of twenty something powerdressing bimbo’s/himbo’s with bad attitudes, poor memories, and NO MANNERS??? The bling thing is something else as well……….some time ago, i had one consultant who could barely lift her hands above the desk because of the (very impressive) bling she was wearing…….yet she was telling me of the downgrading of a number of tasks in the office due to financial constraints and this was why my original application had been lost, (x 3?) Wow, whatever was being downgraded it appeared to not be related to her salary????

    ira zettler

    March 22, 2009 at 5:06 pm

    • Absolutely agree Ira, and this seems to be a common experience. Courtesy, fairness and respect is all we are asking for… and maybe regulation of this notoriously poorly run industry.


      March 23, 2009 at 3:02 pm

  3. Lets not forget that the RCSA has a difficult task, they have to promote the virtues of an industry that has ‘ethically questionable’ practices on a daily basis. In my opinion they are of no use in determining which agencies have better practices and are better to deal with, they can tell you if the structure, policies etc are in place – but there is no way they can monitor the behaviour of every individual consultant. Let’s not forget there are over 400 agencies in SA alone!

    As an internal recruiter, the RCSA has come in handy for me by pulling up an agency on blatantly unethical behaviour. They can still wield a bit of influence, just not the big stick we would all like to see…


    March 11, 2009 at 2:18 pm

    • Very true! So the question is: if they are promoting themselves as the benchmark of excellence, how is that being enforced in the industry? Particularly pertinent when one considers how many RCSA members have been named and shamed on the Even It Up! website. The RCSA are, for all intents and purposes, and despite big ads in the Careers section of newspapers, a toothless tiger.


      March 11, 2009 at 9:00 pm

  4. you know I contacted the lady from the RCSA to complain about the above (as per your request) i am yet to receive a response.


    March 1, 2009 at 1:42 pm

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